WWRC’s Business Training Program currently offers two (2) Career Pathways (Customer Service Representative & General Office Assistant).
A student may complete one (1) Career Pathway (Customer Service Representative)
or two (2) Career Pathways (Customer Service Representative & General Office Assistant),
if demonstrating proper competency per the Vocational Skills Records (VSR’s) on each Career Pathway.
Each Training Program curriculum and expected knowledge, skills, and abilities are developed in partnership with a designated Occupational Advisory Committee.
For more information, please see Vocational Training Policies and Procedures.
Business Training Program
Training Program Description: WWRC's Business Training Program is an approved program by the Virginia Department of Education (VDOE).
By completing core assessment tasks prior to enrolling in any Career Pathway within the Business Training Program, all newly enrolled students gain an introductory knowledge of computer concepts, information technology (IT) software, basic math skills, customer service skills, data entry skills, and English written and verbal comprehension skills.
Students enrolled in the Business Training Program are given the opportunity to obtain a basic Customer Service workplace certification and the Virginia Career Readiness Certificate.
At the completion of the training program, graduates are competent in the following:
- Microsoft Office Suite
- QuickBooks
- Keyboarding
- Gregg Quick Filing System
- Retail Sales Software
- Business Math
- Business Machines Operations
- Business Communications
Customer Service Representative
| Vocational Skills Record | Click Here |
|---|---|
| O*Net Code | 43-4051.00 & 41-2011.00 |
| Program Length | 375 clock hours (60 training days/3 months) (1 Semester) |
Prerequisites:
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| Completion Requirements: A student must demonstrate mastery of a minimum 80% of core competencies, as documented on the Vocational Skills Record to be eligible for graduation. | |
| Employment Settings: Graduates of the Business Training Program acquire the skills and knowledge for employment in entry-level positions in business, industry, and government agencies. Job Titles may include: Administrative Assistant, Administrative Support Specialist, Business Office Clerk, Administrative Secretary, Accounting Assistant, or Office Coordinator. | |
General Office Assistant
| Vocational Skills Record | Click Here |
|---|---|
| O*Net Code | 43-9061.00 |
| Program Length | 425 clock hours (68 training days/3.4 months) (1 Semester) |
Prerequisites:
|
|
| Completion Requirements: A student must demonstrate mastery of a minimum 80% of core competencies, as documented on the Vocational Skills Record to be eligible for graduation. | |
| Employment Settings: Graduates of the Business Training Program acquire the skills and knowledge for employment in entry-level positions in business, industry, and government agencies. Job Titles may include: Administrative Assistant, Administrative Support Specialist, Business Office Clerk, Administrative Secretary, Accounting Assistant, or Office Coordinator. | |
Contact Information
Email: Vocational Training (VocationalTrainingInfo@wwrc.virginia.gov)
Phone: 800-345-9972, Ext. 7383 | TTY 800-811-7893
